Payment terms and conditions, cancellations

1. Advance Payment Bookings (with 10% Discount)

Guests who pay 100% in advance online receive a 10% discount on the total price.
No refunds are provided for guest cancellations under this option.
If DiveTime Zanzibar must cancel an activity (including due to weather or operational reasons), a full refund will be issued, excluding bank transfer or credit card processing fees.
Only DiveTime Zanzibar reserves the right to cancel or reschedule activities due to weather or safety concerns.
No-show or late arrivals will not be refunded or rescheduled.
Guests must ensure they meet all medical and certification requirements prior to booking.
From September 1, 2025, a government-set Marine Conservation Fee of US $10 per person applies to all marine activities in protected areas (e.g., Menai Bay). This fee will be collected by DiveTime Zanzibar on site, before the dives and transferred directly to the Marine Conservation authorities.

2. Standard Bookings (Payment on Arrival)

A reservation may be made without prepayment, but in this case no discount applies.
Cancellations or rescheduling must be requested at least 24 hours in advance. We will do our best to accommodate rescheduling requests, subject to availability.
If the guest cancels less than 24 hours before the activity, full payment is due and will be charged.
In case of no-show or late arrival, the full amount will be charged, and no refund or rescheduling will be provided.
Full payment must be completed before the start of any service.
For diving courses, a non-refundable $100 deposit is required at the time of booking.
From September 1, 2025, a government-set Marine Conservation Fee of US $10 per person applies to all marine activities in protected areas (e.g., Menai Bay). This fee will be collected by DiveTime Zanzibar on site, before the dives and transferred directly to the Marine Conservation authorities.